Welcome to the Velora Label FAQ page!
We are here to answer the most frequently asked questions about our services, policies and products. If you have a question that is not answered here, please contact us!
1. Where do you ship?
Onyx currently only delivers within USA.
Unfortunately, we do not offer international shipping at this time.
2. How much does shipping cost?
Onyx offers free shipping on all orders - no minimum order required.
3. How long does delivery take?
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Delivery time: 1-2 days (Thursday to Monday)
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Shipping time: 4 to 7 Business days, Monday to Friday
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Deadline for placing orders: 5.00 P.M. (GMT-05:00) Eastern Standard Time (New York)
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Estimated total delivery time : 5-9 Business days (including time)
4. What is the last order time?
Orders placed before 5.00 P.M. (GMT-05:00) Eastern Standard Time (New York) will be processed the same business day. Orders placed after 5.00 P.M. (GMT-05:00) Eastern Standard Time (New York) will be processed the next business day.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking details to follow your delivery.
6. What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- Amex
- Discover
- Denirs Club
- Google Pay
- Shop Pay
7. What is the return policy?
Onyx accepts returns within 30 days of receiving your order .
8. Do you offer exchanges?
Onyx currently does not offer direct exchanges.
If you would like a different size, color, or product, please return your original purchase and place a new order separately.
10. Are my payment details secure?
Of course! We use secure and encrypted payment channels to protect your information. Our website complies with industry standards for PCI-DSS regulations.
11. How can I contact Velora Label?
If you have any questions about returns or refunds, please contact us at:
Company name: Onyx
Address: 505 Divisadero St, San Francisco, CA 94117, United States
Email: support@onyxclothings.shop
Phone: +1 415-431-6699
Our customer service is available Thursday To Monday from 12:00 p.m. to 7:00 p.m.
We strive to respond to your email within 1–2 days .